FAQs for FBOs
(Frequently Asked Questions)
- What's an RFQ?
An RFQ is a Request for Quote. Aircraft operators post RFQs on Wavepilot to invite FBOs to submit quotes for fuel and services. Wavepilot notifies your FBO of new RFQs via email, fax, and text message.
- How do RFQs help me sell more fuel?
Wavepilot RFQs are powerful sales tools that your FBO can use to reach out directly to aircraft arriving at your airport and nearby airports too. Simply respond to the aircraft operator's RFQ by posting your free quote on Wavepilot.
TIP: RFQs allow you to communicate directly with aircraft operators planning trips to your airport. You can also recruit new business from nearby airports. Take advantage of this excellent marketing opportunity to promote your FBO and make the sale.- How do I submit quotes?
If you receive an email or fax notice about a new RFQ for your airport, just follow the easy instructions to login and post your quote.
If you have not yet received an RFQ, you can register free here so you'll be ready to promptly post a quote when you do receive one.
TIP: You can send private messages to the aircraft operator when you submit your quote. Take advantage of this opportunity to showcase your FBO's special features and services.
TIP: Aircraft operators don't necessarily select FBOs based solely upon the lowest fuel price. Amenities and incidental charges can often offset fuel price differences. Advise the operator of the special benefits you'll offer to earn their business.- Will other FBOs see my quotes?
Other FBOs will never know a quote came from you; only the aircraft operator knows your identity.
- Does it cost anything to post a quote?
No. Wavepilot is absolutely free - no strings, no catch, no gimmicks.
- Can I communicate directly with the aircraft operator?
Absolutely. Communicating directly with the aircraft operator is a powerful sales tool for your FBO. Use Wavepilot's private messaging to personalize your quote. Aircraft operators appreciate when FBOs reach out to inquire about their specific needs. Let them know you'll go the extra mile to earn their business.
- What is Automatic Quoting?
Wavepilot makes quoting convenient so you can automatically quote new RFQs and you don't have to keep coming back to re-quote if another FBO places a lower quote.
- What if I don't want to be the lowest fuel quote?
That's perfectly fine. Just quote the minimum fuel price you're willing to charge. But DO be certain to submit a quote because failure to may give the impression you're not interested in the operator's business, especially when other FBOs are actively vying for the sale.
Remember, operators don't necessarily select FBOs based solely upon the lowest fuel price. Amenities and incidental charges can often offset fuel price differences. Use Wavepilot's private messaging to advise the operator of the special benefits you'll offer to earn their business.
- How do aircraft operators pay for fuel and services?
Aircraft operators pay your FBO directly by any agreed upon method. Wavepilot does not facilitate the payment or participate in the transaction.
TIP: When you submit your quote, consider offering the aircraft operator an incentive to use a charge card or payment method that reduces your merchant fees or pays you sooner.
- Is Wavepilot a contract fueler?
No. Fuel contractors are middlemen between your FBO and aircraft operators. That adds to the cost of fuel for everyone. Wavepilot lets you eliminate the middleman so you can deal directly with aircraft operators to reduce your costs and pass those savings along.
- How can I help my quotes stand out from the other FBOs?
You can get the aircraft operator's attention with your FBO's logo, advertising copy, and a link to your website. Click here to see how you can enhance your quotes and make the sale.
- How do I update my current retail price on Wavepilot?
Manually update your retail fuel prices from the Wavepilot menu bar - "My Account / Edit Account Details."
For greater convenience, we suggest you use Acufuel.com to automatically update your pricing to dozens of different fuel programs and websites in a single step. It's free and it's easy. Go to www.acufuel.com to register and be sure to select "Wavepilot" when asked what fuel programs and websites you want to automatically update.
